Norton is president of N()lan, Norton et>Com- pany, Inc., a Massachusetts-based information technol-ogy consulting firm he cofounded. Kaplan is the Arthur Lowes Dickinson Professor of Accounting at the Harvard Business School. Managing business strategy - Achieving strategic alignment: from top to bottom - Targets, resource allocation, initiatives, and budgets - Feedback and the strategic learing process - Implementing a balanced scorecard management program - Appendix: building a balanced scorecard - Index.
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Includes index Measurement and management in the information age - Why does business need a balanced scorecard? Measuring business strategy - Financial perspective - Customer perspective - Internal-business-process perspective - Learning and growth perspective - Linking balanced scorecard measures to your strategy - Structure and strategy - Pt.
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